Privacy Policy

Welcome to Kolam Master. We are committed to protecting your privacy and ensuring you have a positive experience while using our application and services. This Privacy Policy outlines how we collect, use, store, and protect your personal information.

1. Information We Collect

1.1 Information You Provide

• Account Information: When you sign up, we collect your email address, name, and any profile information you choose to provide.
• User-Generated Content: Kolam designs you create, save, or share within the app.
• Communication Data: Messages you send to us through support channels or feedback forms.
• Newsletter Subscriptions: Email addresses submitted through our coming soon page or newsletter signup forms.

1.2 Automatically Collected Information

• Usage Data: Information about how you interact with our app, including features used, time spent, and navigation patterns.
• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Analytics Data: We use analytics tools to understand app performance and user behavior.
• Crash Reports: Technical data when the app experiences errors to help us improve stability.

1.3 Purchase and Subscription Information

• Subscription Data: Information about your subscription tier (Plus, Pro, or Master), billing period, and subscription status.
• Transaction History: Records of purchases, renewals, cancellations, and refunds.
• Payment Information: Payment processing is handled by Apple App Store and Google Play Store. We do not store your credit card or payment details.
• Purchase Identifiers: Unique identifiers for transactions to verify and restore purchases across devices.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve Kolam Master's features and functionality.
• Personalization: To customize your learning experience and provide AI-powered feedback tailored to your skill level.
• Communication: To send you updates, newsletters, launch announcements, and respond to your inquiries.
• Analytics: To understand how users interact with our app and identify areas for improvement.
• Security: To detect, prevent, and address technical issues, fraud, and abuse.
• Legal Compliance: To comply with applicable laws and regulations.

3. AI and Machine Learning

4. Data Storage and Security

4.1 Where We Store Your Data

Your data is stored securely using Firebase and Google Cloud Platform services. These services employ industry-standard security measures including encryption at rest and in transit.

4.2 Security Measures

• Encryption of data in transit using HTTPS/TLS
• Encrypted storage of sensitive information
• Regular security audits and updates
• Access controls and authentication mechanisms
• Secure backup procedures

4.3 Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time.

5. Sharing Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our app (e.g., cloud hosting, analytics, customer support).
• Legal Requirements: When required by law, court order, or government regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets (users will be notified).
• With Your Consent: When you explicitly authorize us to share your information.

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your account and data
• Export your data in a portable format
• Opt out of marketing communications
• Disable AI training on your designs

6.2 How to Exercise Your Rights

You can manage your privacy settings directly in the app or contact us at the email address provided below.

7. Children's Privacy

Kolam Master is designed for users of all ages. However, we do not knowingly collect personal information from children under 13 without parental consent. If you believe we have inadvertently collected information from a child under 13, please contact us immediately.

8. Third-Party Services

Our app may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies.

Third-Party Services We Use:

• Firebase/Google Cloud: For authentication, database, and cloud storage
• Google Analytics: For usage analytics (anonymized)
• RevenueCat: For subscription management and purchase verification. See their privacy policy
• Apple App Store / Google Play Store: For payment processing and subscription management
• Social Media Platforms: For sharing features (only with your permission)

9. Subscriptions and Payments

9.1 Payment Processing

All payments are processed securely through Apple App Store (iOS) or Google Play Store (Android). We do not have access to or store your payment card information. Your payment details are handled exclusively by Apple or Google according to their respective privacy policies.

9.2 Subscription Management

We use RevenueCat, a third-party service, to manage subscriptions and verify purchases. RevenueCat collects:

• Your unique user identifier
• Subscription status and tier
• Purchase and renewal dates
• Device and platform information

This information is used solely to provide you with subscription features and ensure proper access control. For more information, see RevenueCat's Privacy Policy.

9.3 Subscription Data Usage

We use subscription information to:

• Grant access to premium features based on your tier
• Restore purchases when you reinstall the app or use multiple devices
• Send subscription-related notifications (renewals, expirations)
• Provide customer support for billing issues
• Analyze subscription metrics to improve our offerings

9.4 Cancellation and Refunds

Subscriptions are managed through your Apple ID or Google Play account. To cancel or request a refund:

• iOS: Manage subscriptions in your iPhone Settings → Apple ID → Subscriptions
• Android: Manage subscriptions in Google Play Store → Menu → Subscriptions

Refund policies are determined by Apple and Google, not by Kolam Master.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website and app
• Sending an email notification to registered users
• Displaying an in-app notification

Your continued use of Kolam Master after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Us